Infosys AI Platform Speeds Up Enterprise Operations
Infosys Unveils Agentic AI Foundry: Revolutionizing Enterprise Operations with 50% Faster Processing and 24% Boost in Customer Satisfaction
In the fast-evolving world of artificial intelligence, the race to harness AI’s transformative power for enterprise operations has entered an exciting new phase. On May 28, 2025, Infosys announced the launch of its groundbreaking AI platform, the Agentic AI Foundry, embedded within its broader AI suite, Infosys Topaz™. This launch signals a bold step towards what Infosys calls the “AI-first enterprise,” promising to reshape how businesses operate by accelerating AI agent development and deployment with remarkable efficiency gains.
If you’re wondering why this matters, consider this: Infosys reports that the Agentic AI Foundry drives a 50% improvement in processing speed and a 24% increase in customer satisfaction across multiple sectors. Think about the ripple effects — faster resolution times, smarter automation, and happier customers — all powered by a platform designed with flexibility, scalability, and responsible AI adoption in mind.
The Rise of Enterprise AI and Infosys’s Vision
Artificial intelligence has long been a buzzword, but over the past year, it has transitioned from experimental pilots to mission-critical operations. Infosys’s own research — notably the 2025 AI Business Value Radar — surveyed over 3,200 companies globally and found that more than 50% of AI use cases are now delivering measurable business impact, with 19% fully meeting their business objectives and another 32% showing promising partial results[3][5]. This illustrates a watershed moment: AI is no longer a luxury but an operational necessity.
Infosys is positioning itself as a pioneer in this transformation. At the NVIDIA GTC 2025 conference earlier this year, Infosys laid out its vision for becoming an AI-first enterprise, emphasizing intelligent transformation powered by cutting-edge AI technologies and open architectures[1]. The Agentic AI Foundry is a direct outcome of this strategy, designed to eliminate common bottlenecks in AI adoption and supercharge enterprise agility.
What Is Agentic AI Foundry?
At its core, the Agentic AI Foundry is a comprehensive platform that enables enterprises to rapidly develop, customize, and deploy AI agents tailored to their unique business needs. Unlike one-size-fits-all AI tools, this platform provides a rich repository of pre-built horizontal and vertical agents, meaning businesses across industries can tap into ready-made AI solutions — from customer support bots to complex invoice automation workflows.
But the Foundry’s true power lies in its open architecture, which avoids vendor lock-in by allowing seamless integration with existing IT ecosystems and future AI innovations. This means enterprises can adopt AI solutions responsibly and remain adaptable as the technology landscape evolves.
Real-World Impact: Speed, Satisfaction, and Productivity
The proof, as they say, is in the pudding. Infosys has already deployed the Agentic AI Foundry internally and with clients, yielding impressive results:
A technology client reduced its customer support resolution times by 50%, directly boosting customer satisfaction scores by 24%[2]. Faster, smarter AI agents mean customers get answers and solutions rapidly, reducing frustration and churn.
Infosys’s own finance department implemented a multi-agent invoice automation solution that increased productivity by more than 50%[2]. This is not just about shaving minutes off a task — it’s about freeing up human talent for higher-value work.
These outcomes underscore a broader trend: enterprises that adopt scalable, agentic AI platforms can expect not just incremental improvements but step-change transformations in operational efficiency and customer experience.
Why Agentic AI? The Future of AI-Powered Enterprise Operations
The term "agentic AI" reflects the platform’s ability to empower AI agents that act autonomously within defined parameters to achieve business goals. This is a shift from earlier AI deployments that were largely passive or narrowly scoped.
Infosys’s research emphasizes that operating model transformation — rethinking workflows, employee roles, and change management — is critical to AI success. Organizations that align their operations with agentic AI capabilities, supported by effective training and change initiatives, see success rates improve by up to 18 percentage points[5]. In other words, Agentic AI Foundry is not just a tool, but a catalyst for comprehensive enterprise transformation.
The Competitive Edge: How Infosys Stands Out
In a crowded AI landscape, what gives Infosys an edge? Here’s a quick comparison with other enterprise AI offerings:
| Feature/Aspect | Infosys Agentic AI Foundry | Traditional AI Platforms | Emerging Generative AI Suites |
|---|---|---|---|
| Agent Repository | Extensive pre-built horizontal and vertical agents | Limited or generic models | Focused on generative content |
| Processing Speed Gain | 50% faster task processing | Varies, usually incremental | High but often task-specific |
| Customer Satisfaction Boost | 24% improvement | Often unmeasured or minimal | Emerging, with early stage results |
| Architecture | Open, avoids vendor lock-in | Often proprietary or siloed | Cloud-centric with some integration limits |
| Use Cases | Wide industry applicability | Often sector-specific or limited | Primarily content generation and automation |
| Change Management Support | Built-in guidance and training best practices | Minimal or none | Varies by vendor |
Infosys’s commitment to an open, scalable, and agent-driven AI platform positions it well to capture the enterprise AI wave, especially as companies seek flexible solutions that integrate with their existing digital ecosystems.
Partnerships and Ecosystem
The collaboration between Infosys and tech giants like NVIDIA, demonstrated at NVIDIA GTC 2025, further enhances the Foundry’s capabilities by leveraging GPU-accelerated AI computing and advanced AI frameworks[1]. This partnership ensures that enterprises can deploy AI solutions that are not only powerful but also efficient, optimized, and future-proof.
Additionally, Infosys’s partnership with industry leaders like E.ON, using the Topaz platform to modernize digital workplaces through generative AI, shows the company’s ability to tailor AI solutions across different sectors, from energy to finance[4].
Looking Ahead: What’s Next for Infosys and Enterprise AI?
As AI technologies evolve, Infosys is already planning to expand the Foundry’s capabilities. Increased automation, deeper integration with generative AI models, enhanced natural language understanding, and improved multi-agent coordination are on the horizon.
The AI Business Value Radar report predicts that as AI costs continue to fall and adoption matures, transformational AI use cases — exactly the kind Infosys’s platform targets — will become the norm rather than the exception[3][5]. This means businesses investing now with platforms like Agentic AI Foundry stand to reap disproportionate benefits in the coming years.
Wrapping Up: Why This Matters
As someone who’s been tracking AI advancements for years, I find Infosys’s Agentic AI Foundry to be one of the most compelling enterprise AI developments of 2025. It checks all the boxes: speed, customization, scalability, and responsible adoption. Plus, the real-world results speak volumes.
If your organization is still on the fence about scaling AI, this launch should be a wake-up call. The future belongs to the AI-first enterprises — those who leverage agentic AI to not just automate, but transform operations and customer experiences. Infosys has set a high bar, and the AI race just got a lot more interesting.
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